We want you to buy with confidence anytime you purchase products from us and have a great shopping experience.

The condition of the item you buy and its timely delivery are guaranteed.

At the same time, we are concerned about the safety and security of our customers. Accordingly, we have put a number of checks in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

An Overwhelming majority of online transactions are completed without incident.

Based on the feedbacks, we have provided the answer to the most frequently asked questions by our customers here below. However, you may still have a question which is not covered here. You may contact us by clicking contact us button, we shall be happy to help you. We want to ensure that your online shopping experience is safe and secure.

How do I track my shipment?

You have a docket number, you can track your package by putting the docket number in "Track packages" link provided at the respective service provider’s website. You may also do the same by selecting clicking at track your shipment at our home page.

If you're not sure whether your order has been shipped, check the status of your recent orders in your account @ platform (for example you have an account with eBay then you would find all the details about your shipment in ‘MyeBay’ at eBay site).

When will my international order arrive?

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. You may track your shipment with the tool provided at our website or contact us for more details.

How do I sign in and out of my account?

For the first time, you would be asked to register with the website before you ‘buy’ or ‘bid’ for an item. Signing upis a very simple process and just follow the instruction on screen. Please provide accurate information like address, telephone number etc. which would help in faster shipping and communication.

Subsequently, you would be just asked your ID and Password therefore, please remember your ID and Password for future transactions. For eBay, learn more here..

How do I contact customer service?

Contacting Customer Service

Please click the CONTACT button on any page to reach contact information directly.

What you Guarantee?

We want you to buy with confidence anytime you purchase products from us. The condition of the item you buy and its timely delivery are guaranteed. If your item becomes defective more than 30 days past the shipment date and it is under warranty, you must contact the manufacturer for repair or replacement.

What is your return policy?

Our general return policy is as under, however, please read carefully return policy for each item mentioned along with the listing :

• If item received by you is defective, please intimate us and return it within 3 days of receipt of item. The replacement shall be sent to you immediately on receipt of the item. If the replacement is not available the full amount will be refunded. Pick up for the defective product will be arranged by us on case to case basis. NO COST TO YOU.
• For any reason you don’t like the product, only replacement will be offered within 10 days from item receipt and the courier charges for both ways will be paid by you. The item must be in its original condition including packing.
• All items properly returned under this policy are eligible for a refund or store credit at your option.

We don't accept returns of the following items :

• No refund or replacement for Perfumes / Hygiene products / Consumables
• Grocery products and Gourmet gift baskets cannot be returned
• Computer laptops and desktops more than 7 days after delivery
• Any product missing the serial number
• Downloadable software products
• Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
• Some Jewellery

Returning Jewellery and Accessories :

If you need to return a jewellery please follow the guidelines for this particular type of merchandise. Fine Jewelry and watches that have been resized, damaged, or otherwise altered after delivery will not be accepted for return. All Fine Jewelry and watches must be returned in new, unworn condition, and will undergo quality checks along with our original invoice.

All certificates of authenticity, grading, and appraisal must be returned with your merchandise. Restocking fee may apply at our discretion.

Packing & Sending Your Return :

You can pack and send your return to us in just a few simple steps.

Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You can use the box the items arrived in or another box, if you prefer.

Affix the shipping label to the outside of the box. You can print the shipping label.

Ship the package through courier or post and intimate us the docket no. for tracking the shipment or ask us to arrange the pick up through our service provider.

What is your refund policy?

We can process returns and refunds only for items purchased from and fulfilled by us.

Refunds are requested after we receive and process your return. If you are due a refund for non-returnable items, such as Grocery or Gourmet Foods, a refund will be issued when you contact us about your product issue.

For items directed to our Returns Center, You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If the refund is not received within four weeks from the day you sent us your return, please contact us for further assistance.

Problem with an Order?

If something is wrong with an order that is being fulfilled by us, we certainly want to help you. Please read the information below for more on how to proceed.

Disputes

We want every order to go as smoothly as possible, but in rare cases, disputes will occur. There are two ways for you to notify the dispute to us. You can email us or you can contact us through telephone, number provided incontact us information.

If you ever have questions before making a purchase, just email us.

Out-of-Stock Orders

We work hard to ensure that stock is on hand for delivery, but now and then the availability of a listed item will change by the time an item is bought. If we are unable to deliver, we would refund you promptly so that you can place a new order. Please know that while an occasional stock-out is bound to happen, however we try to keep these to a minimum.

Un-received Orders

If you paid for an order and the estimated delivery date passes, you have the right to be concerned. We are responsible for communicating with you and for correcting any problems that might arise with lost shipments, damaged items, or other mishaps. If we fail to deliver, you may be eligible for reimbursement.

Did you receive a damaged or defective item?

If the item has a damaged or defective part, we recommend that you contact the manufacturer to see if they can have this part shipped directly to you. You can usually find contact information listed in the product manual that came with the item. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.

Need further assistance?

Choose the appropriate contact method from the 'Contact Us' box on this website.

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps.

Pack the items along with the packing slip (the receipt included in the box with your items) securely in a box. You can use the box the items arrived in or another box, if you prefer.

Affix the shipping label to the outside of the box. You can print the shipping label.

Ship the package through courier or post and intimate us the docket no. for tracking the shipment or ask us to arrange the pick up through our service provider.

Safety and Security Tips on Online buying?

We are concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers' information is secure.

The overwhelming majority of online transactions are completed without incident.

Few tips for safe and secure ONLINE buying experience :

Your User ID & Password :

• If using a public computer or terminal, always log out when you complete an online session.
• Keep your passwords private. Remember, anybody who knows your password may access your account.
• When creating a password, use at least 8 characters--a combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.
• Avoid using the same password for multiple online accounts.
• It's best to avoid passwords that are easy to guess, such as "secret," "password," or "letmein." We also suggest that you avoid using your name, e-mail address, or other personal information that is easily obtained.
• Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "bikers14!%" is a much stronger password than "bikers."

Be wary of unsolicited e-mail and telephone contacts :

• No online seller will ever e-mail or call a customer and ask that they disclose or verify their password, credit card, or banking account number. Such information should only be submitted when completing an order on the respective platform, contacting buying platform directly, or when making updates to Your Account areas. If you receive a suspicious e-mail with a link to update your account information, do not click on the link--instead go directly to the respective website and then to your account.
• If you are contacted by, or receive an unsolicited e-mail from an unknown entity, and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to respective website for investigation.
• If you receive a suspected spoofed e-mail, or discover a fake Web site, please report the incident to respective website for investigation.
• Paying for items through credit card / paypal is safe, secure and provides buyers with a convenient method of payment.

Product Recalls :

We handle product recalls on an individual basis. When we are notified that an item has been recalled, we stop selling the item and write to customers who have already purchased it to resolve the issue. For further assistance, please contact us, we shall be happy to help you.

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